References, Resources & and Links 

SOP and Funding Manuals. Produced by the US Fire Administration, FEMA. I have not reviewed  these, and it is likely they have a significant fire service aura and slant. But this does not eliminate them as a potentially useful source. Go to http://www.usfa.fema.gov/usfapubs/pubs_main.cfm

"The Lexus and the Olive Tree: Understanding Globalization" by Thomas L. Friedman. Many people
don't think that globalization means much in their life, but this outlook is naïve. There are many issues related to globalization, and they affect everyone. You may be surprised how much this process relates to how you staff feel about their jobs or their personal lives. It is easy reading, and I think you will gain a great deal from this. Open your mind and look beyond you own horizon.

"The Witch Doctors: Making Sense of the Management Gurus" by John Micklethwait and Adrian
Wooldridge. Are today's management gurus (Peters, et al) selling sound advise or snake oil? An alternate look at what the current "industry experts" are saying about how to survive in today's "new economy". Debunks and disrobes a few folks. You can't read their books without reading
this one. 

Medicare Ambulance Fee Information
All the latest info and links to important information for those that are interested in starting to prepare for the fee changes. 

Americans with Disabilities Act Document Center 

Mike Touchstone was assigned to the CQI
office of the Philadelphia Fire Department for nearly 4 years. 
Here are two of the best CQI resources available recommended by Mike. 

Continuous Quality Improvement in EMS, 1992, published by ACEP and available through their web site. This book is a group of articles related to all aspects of CQI, the use and
implementation of CQI programs and other useful information. 

http://www.acep.org/store/index.cfm/pid/243 

A Leadership Guide to Quality Improvement in Emergency Medical Services (EMS) Systems, 1997. This can be ordered online or downloaded (it’s free) from NHTSA. 

http://www.nhtsa.dot.gov/people/injury/ems/leaderguide/index.html 

This guide has background material and is very informative. Anyone involved in CQI in EMS should have it. 

How the "fair use provision" applies to
educational institutions such as non traditional training agencies
Section 107 of the Federal Copyright Law

Fair Labor and Standards Act
http://www.flsa.com/

U.S. Office of Personnel Management http://www.opm.gov/flsa/law.htm

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